Senior Vice President, Client Service Executive

BNY is seeking a Senior Vice President, Client Service Executive to join our Client Services team in Boston or New York. The role involves delivering exceptional service to clients, developing a thorough understanding of their business, and facilitating communication across their organization.

Requirements

• Develop a thorough understanding of our client's business, operating model, and technology strategy
• Deliver exceptional service aligned to clients' needs and expectations across BNY's product and services offering
• Act as the central point of escalation across all Operations, Technology, and service delivery
• Cultivate a deep relationship and appreciation for what drives our clients' service requirements
• Facilitate communication across our clients' organization (e.g., industry news, regulatory and BNY change, product evolution)
• Maintain a culture of continuous service improvement across all products and services
• Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
• Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry leading interfaces
• Guide service evolution based on client requirements and changing operating model
• Drive high quality client experience and service, operating model improvements, product innovation, and thought leadership based on client feedback and our in-depth service knowledge and expertise
• Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
• Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future

Benefits

• Highly competitive compensation
• Benefits and wellbeing programs
• Flexible global resources and tools
• Generous paid leaves
• Paid volunteer time