BNY is a leading global financial services company seeking a Senior Vice President, Client Service Executive to join our Client Services team in New York. As a future team member, you'll develop a thorough understanding of our client's business and deliver exceptional service aligned to their needs and expectations. You'll also cultivate deep relationships and facilitate communication across our clients' organization to maintain a culture of continuous service improvement and drive high-quality client experience and service.
Requirements
- Develop a thorough understanding of our client’s business, operating model and technology strategy
- Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering
- Act as the central point of escalation across all Operations, Technology and service delivery
- Cultivate a deep relationship and appreciation for what drives our clients’ service requirements
- Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)
- Maintain a culture of continuous service improvement across all products and services
- Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
- Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry leading interfaces
- Guide service evolution based on client requirements and changing operating model
- Drive high quality client experience and service, operating model improvements, product innovation, and thought leadership based on client feedback and our in-depth service knowledge and expertise
- Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
- Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future
Benefits
- Generous paid leaves
- Flexible global resources and tools
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team
- Generous paid time off
- 401k Matching
- Retirement Plan
