National Customer Services Centre Manager
Boardroom AppointmentsDurban, KwaZulu-Natal, South Africa
Posted January 5, 2026
Full Time
About the Company
Boardroom Appointments, founded in 1989, is a global talent solutions provider delivering recruitment, contract staffing, project staffing, temporary employment, training, HR consultancy, and expatriate mobility services across Africa, EMEA, the Americas, and Europe. Leveraging a deep industry focus that spans FMCG, finance, manufacturing, oil & gas, healthcare, logistics, IT, renewable energy, retail, agriculture, government, and call‑center services, the firm custom‑builds solutions that match each client’s unique talent needs. With a worldwide candidate database and a team of seasoned recruitment and HR professionals, Boardroom Appointments offers end‑to‑end services—from executive search and people analytics to payroll outsourcing and workforce management—ensuring seamless, high‑quality placements that let clients concentrate on their core business. Their distinctive value lies in a partnership model that blends industry expertise, data‑driven insights, and a culture of passion and professionalism to deliver flawless, long‑lasting results.
Job Description
National Customer Services Centre Manager role requires a minimum of 7 years of call center experience with at least 3 years at the supervisor/management level, a degree in management or business administration is advantageous, and a valid Code EB driver's license is required. The role involves client relationship management, business development, standard operating procedure management, technology support implementation, budget management, reporting, sales volume monitoring, and staff management.
Requirements
- Matric (Grade 12)
- Degree in management, business administration, and/or marketing diploma in Contact Centre Management (advantageous)
- Valid Code EB driver's license
- Minimum of 7 years of call center experience
- At least 3 years at the supervisor/management level
- Proven experience in a similar environment (i.e. FMCG, JIT, Supply Chain, Logistics)