Manager, Workforce Management
BoldrMérida, Yucatán, Mexico
Posted March 23, 2026
Full Time
About the Company
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
Job Description
Boldr is a global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world. As a Manager, Workforce Management, you will lead the Workforce team within a 24/7 BPO environment supporting email and chat operations.
Requirements
- Lead, coach, and develop a team of Workforce Analysts and Schedulers
- Serve as the primary WFM point of contact for internal stakeholders and client discussions
- Oversee the overall Workforce Management practice across supported programs
- Build and maintain data-driven staffing plans for Boldr’s current and potential teams and client accounts
- Create scenario models for ramp, attrition, seasonal demand, and new program launches