Manager, Workforce Management
BoldrCape Town, Western Cape, South Africa
Posted March 23, 2026
Full Time
About the Company
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
Job Description
A LITTLE BIT ABOUT Boldr... We are a global team, united by our desire to connect diverse people with common values for boldr impact. This is a high impact role focused on building and strengthening workforce planning capabilities, including designing staffing frameworks, leveraging AI and modern tools to model workforce needs, and supporting clients as they scale their operations.
Requirements
- Bachelor's degree in Business, Statistics, Operations Management, or related field
- 4–6 years of Workforce Management experience in a BPO/contact center environment
- Proficiency in WFM tools (Verint, NICE, Aspect, Genesys, or equivalent)
- Advanced MS Excel skills
- Proven track record building staffing plans and headcount business cases with measurable outcomes
Benefits
- Work-life balance
- Professional growth and development
- Collaborative and dynamic work environment