Senior Customer Advocate

As a Senior Customer Advocate, you will provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism. You will interact with customers to understand their needs, guide them through the platform, and follow up to ensure their inquiries are addressed.

Requirements

• Bachelor’s degree in any field
• 2 years of customer service experience
• Previous experience supporting SaaS products or working in a tech environment
• Proven ability to provide exceptional customer support
• Strong verbal and written communication skills
• Excellent reading comprehension and strong customer-facing communication
• Strong and effective phone contact handling skills
• Ability to understand and communicate complex ideas clearly to customers
• Experience with modern support tools such as Zendesk, Intercom, Guru, Slack, or Jira
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and Microsoft Office
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Intermediate understanding of customer experience best practices
• Strong customer orientation and the ability to adapt to different customer personalities and situations