Senior Customer Advocate (Project-based)

Boldr is seeking a Senior Customer Advocate to provide customer service in a timely and professional manner, collaborating with internal and external teams to enhance the customer experience. This is a project-based role with the possibility of extension.

Requirements

• 3+ years of member or customer support experience
• Previous experience supporting SaaS products
• Excellent reading comprehension, and verbal, and written communication skills
• Ability to understand and communicate complex health topics to customers
• Intermediate understanding of common Customer Experience best practices