Customer Support Team Lead
Book of the MonthNew York, New York, United States
Posted April 10, 2026
66300 - 75000 USD
Full Time
About the Company
Book of the Month is dedicated to discovering and promoting emerging authors and innovative fiction. Since 1926, they have introduced readers to iconic works by selecting unknown books that later became staples of American literature. The company continues to celebrate fresh talent and distinctive writing, offering a unique selection of books not found elsewhere.
Job Description
Book of the Month is seeking a Customer Support Team Lead to manage their customer service team and deliver exceptional service to members.
Requirements
- 1-5 years of experience in a Customer Service agent role
- Previous management experience of agents
- Excellent time management and organizational skills
- Ability to de-escalate and deal with challenging situations
