Manager, Customer Success (Vancouver Hybrid)

Boomi is seeking a Manager of Customer Success for the Americas Region to lead a diverse and effective team of Customer Success Managers and drive customer success engagement strategies to accelerate time to value and maximize retention.

Requirements

• 7+ years of experience working as either Success Manager, Consultant, Solutions Consultant, Account Manager, Architect, Engineer, or other role with Account management and/or Customer Success focus
• 2+ years of experience leading a team
• Experience managing a distributed team
• Ability to understand and communicate complex business and technical subjects to both management and technical audience
• Experience with Enterprise SaaS organizations
• Experience collaborating with systems integrators
• Excellent leadership, analytical, problem solving, communication, and collaboration skills
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance