Field Service Engineer

As a Field Service Engineer, you will help to strengthen our world-class service and support efforts to meet the demands of our customers. You will perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our internal and external customers.

Requirements

• Prior experience in a role delivering high quality, highly reliable, and highly responsive field service
• Support experience with highly specialized and complex platform technology
• Strong mechanical aptitude
• Excellent PC skills (Windows and Linux)
• Ability to read and interpret wiring diagrams and schematics
• Customer management and communication skills with demonstrated experience in a customer support environment
• Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction
• Prior experience performing repairs/maintenance on mechanical equipment.
• Experience using power tools and specialized equipment.