Customer Support Specialist

Join Bottomline, a global leader in business payments and cash management, as a Customer Support Specialist. We're looking for passionate individuals to help drive impactful results for our customers.

Requirements

• Total accountability for a positive customer experience
• Achieves and maintains proficiency with the capabilities of Bottomline's software as a service applications
• Documents call transactions, processes and methodologies used to diagnose and resolve the customer's issues within the appropriate CRM tool
• Manage and maintain timelines for issue resolution
• Has ability to develop and maintain customer relationships
• Documents software defects and works with internal departments to escalate or resolve
• Assists with identifying root cause of problems; manages and resolves issues in a constantly changing environment
• Focus on both customer delight and continuous seeking out of new opportunities to expand customer relationships
• Active participation and adherence to Bottomline’s C1 Customer Service program

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan