VP Payer Success

Bottomline is seeking a VP Payer Success to drive the success and growth of our payer customer base. The role involves leading the Payer Success organization, defining and executing payer success strategy, and partnering with cross-functional teams to ensure payer delight and retention.

Requirements

• Proven experience leading enterprise customer or payer success organizations at scale
• Strong executive presence with the ability to engage and influence C-level payer stakeholders
• Data-driven mindset with experience defining and operationalizing success metrics and KPIs
• Player-coach leadership style with a track record of building, developing, and scaling teams
• Deep understanding of SaaS or payments-based platforms and enterprise client operating models
• Exceptional communication, organizational, and change leadership/management skills

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan