Learner Experience Analyst

We are empowering our customers to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.

Requirements

• Knowledge of key CX metrics and methodologies, such as NPS and OSAT.
• Advanced skills in data analysis and visualization, using tools like Excel, Tableau, or similar platforms.
• Strong analytical and problem-solving skills, with a focus on improving customer/learner outcomes and operational efficiency.
• Ability to translate complex data into clear and actionable insights for diverse audiences.
• Strong presentation and communication skills.
• Comfortable working with tools like Salesforce, Medallia, or similar platforms (or quick to learn with training provided).
• Able to manage multiple tasks with minimal supervision.
• Prior experience in supporting internal projects is strongly preferred.
• Experience with User Acceptance Testing (UAT) processes preferred.

Benefits

• 401k Matching
• Generous Paid Time Off
• Retirement Plan