Quality Assurance Analyst

At Boundless Learning, we are empowering our customers to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility.

Requirements

• 3+ years in Customer Service/Student Services, ideally within Higher Education
• Proficiency in Observe.AI (or similar QA platforms)
• Deep understanding of North American education compliance
• Strong analytical skills, including root-cause data analysis
• Exceptional influence, coaching ability, strong communication and presentation skills
• Ability to deliver difficult feedback constructively