Customer Service Representative

Gerber Collision & Glass is seeking a Customer Service Representative to provide an exceptional customer experience and manage working relationships with customers and insurance companies. The role involves scheduling appointments, retrieving insurance assignments, and preparing repair orders. The ideal candidate will have a high school diploma or GED, 1 year of experience in a similar role, and strong communication and organizational skills.

Requirements

• Ensure consistent execution of WOW (Wow Operating Way) plan
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type
• Confirms car rental information and updates CCC One with rental car usage information
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One
• Valid driver’s license

Benefits

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend