Customer Service Agent STM
BPO2B GlobalSanta Marta, Magdalena, Colombia
Posted May 20, 2024
Full Time
About the Company
BPO2B Global is a forward‑looking business process outsourcing firm that delivers next‑generation services to a diverse portfolio of clients. The company specializes in digital transformation, AI‑powered automation, and cloud‑based process optimization across finance, HR, and customer support functions. What sets BPO2B Global apart is its commitment to data‑driven insights and end‑to‑end platform integration, enabling measurable ROI and scalable, agile solutions. Coupled with a culture of continuous innovation and client‑centric collaboration, BPO2B Global helps organizations accelerate growth while reducing operational complexity.
Job Description
As a Customer Service Agent, you will provide exceptional service and support to customers through inbound and outbound calls, handle inquiries, and resolve issues while maintaining a positive and professional attitude.
Requirements
- Previous experience in a customer service role, preferably in a call center environment.
- Excellent communication skills, both verbal and written in English.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using computers and customer management software.
Benefits
- Competitive base salary with performance-based incentives.
- Opportunities for career advancement within the organization.