Incident Manager

Braze is seeking an Incident Manager to join their Technology Operations Team. The successful candidate will focus on major incident management, process management, program management, and release management.

Requirements

• Experience in incident management, operations, or technical support experience
• Ability to effectively communicate critical issue status to executive staff and other involved parties
• Ability to build and maintain relationships with key stakeholders
• Ability to lead, make decisions, problem solve, and work within teams
• Ability to prioritize and execute tasks in a high-pressure environment
• Experience leading technical incidents and driving them to resolution
• Strong technical background and experience with specific tools for reporting, documentation, and observability
• Foundational understanding of release management concepts, DevOps, and SRE

Benefits

• Competitive compensation
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• In-office employee experience
• Opportunities to give back to your community
• Employee Resource Groups