Senior Incident Manager

Braze is seeking a Senior Incident Manager to lead incident management, process management, program management, and release management. The ideal candidate will have 7+ years of experience in incident management, operations, or technical support and a strong technical background. The role requires effective communication, leadership, and problem-solving skills, as well as experience with specific tools for reporting, documentation, and observability. The company offers a comprehensive Total Rewards package, including equity grants of restricted stock, and benefits such as competitive compensation, flexible paid time off, and comprehensive benefit plans.

Requirements

• 7+ years of experience in incident management, operations, or technical support
• Strong technical background and experience with specific tools for reporting, documentation, and observability (Jira, Confluence, Datadog, or the equivalent)
• Ability to effectively communicate critical issue status to executive staff, go to market teams, and other involved parties
• Ability to lead, make decisions, problem solve and work within teams
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience leading technical incidents and driving them to resolution
• Good foundational understanding of release management concepts, DevOps, and SRE

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend