Senior Incident Manager

Braze is seeking a Senior Incident Manager to focus on major incident management, process management, program management, and release management. The ideal candidate will have 7+ years of experience in incident management, operations, or technical support and a strong technical background.

Requirements

• 7+ years in incident management, operations, or technical support experience
• Able to effectively communicate critical issue status to executive staff, go to market teams, and other involved parties
• Ability to lead, make decisions, problem solve and work within teams
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience leading technical incidents and driving them to resolution
• A strong technical background and experience with specific tools for reporting, documentation, and observability (Jira, Confluence, Datadog, or the equivalent)
• A good foundational understanding of release management concepts, DevOps, and SRE

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®