Senior Incident Manager

Braze is seeking a Senior Incident Manager to join their Technology Operations Team. The role will focus on major incident management, process management, program management, and release management. The ideal candidate will have 5+ years of experience in incident management, operations, or technical support, and a strong technical background.

Requirements

• 5+ years in incident management, operations, or technical support experience
• Able to effectively communicate critical issue status to executive staff, go to market teams, and other involved parties
• Ability to lead, make decisions, problem solve and work within teams
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience leading technical incidents and driving them to resolution
• A strong technical background and experience with specific tools for reporting, documentation, and observability (Jira, Confluence, Datadog, or the equivalent)
• A good foundational understanding of release management concepts, DevOps, and SRE

Benefits

• Competitive compensation
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience
• Opportunities to give back to your community
• Employee Resource Groups
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®