Platform Support Engineer

At Braze, we are a team of passionate and kind individuals who strive to create a work-life harmony culture. We seek to ignite this passion by setting high standards, championing teamwork, and creating opportunities for growth and learning. We are looking for a Platform Support Engineer to join our team, responsible for ensuring the health and availability of our platform and systems. The ideal candidate will have 1-3 years of experience in technical operations, system administration, or entry-level cloud engineering roles, and will be detail-oriented, committed to maintaining system health and uptime, and eager to learn and grow.

Requirements

• 1-3 years of experience in technical operations, system administration, or entry-level cloud engineering roles
• Familiarity with cloud platforms (AWS, GCP, Azure), kubernetes, and basic computing, storage, and networking concepts
• Experience with monitoring and alerting tools (e.g., Datadog, Prometheus, Grafana)
• Strong troubleshooting and problem-solving skills
• Proficiency in scripting or automation tools (e.g., Python, Bash)
• Familiarity with incident management processes and ITIL best practices

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience
• Opportunities to give back to your community
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®