Platform Support Engineer

MerQube is seeking a Platform Support Engineer to help maintain and improve the reliability of MerQube’s production systems. The role involves investigating technical issues, debugging backend services and data pipelines, and working closely with engineers across the organization to diagnose and resolve system problems.

Requirements

• Investigate and diagnose production issues, bugs, and system failures
• Debug backend services, APIs, and distributed systems
• Troubleshoot issues in data ingestion pipelines, ETL workflows, and computation processes
• Use logs, monitoring tools, queries, and debugging techniques to analyze system behavior and isolate likely root causes
• Investigate ambiguous technical issues across services, data flows, and infrastructure components
• Perform root cause analysis (RCA) on production incidents and contribute to follow-up actions
• Communicate investigation status, impact, and next steps clearly during active incidents
• Coordinate with internal engineering teams when issues span multiple systems or require escalation
• Collaborate with engineers to implement fixes and improve system stability
• Identify recurring operational issues and propose improvements to increase system reliability and reduce manual effort
• Document troubleshooting processes, root causes, and common operational workflows

Benefits

• Competitive compensation packages
• Comprehensive full-time benefits, including medical, dental, vision, and more
• Flexible working arrangements, including opportunities to work remotely
• A community-first environment
• A strong focus on health, wellness, and work-life balance
• Opportunities to learn, develop, and grow
• PTO, holiday, and sick time