BridgePhase is a software engineering company seeking a Technical Business Analyst / Customer Liaison to support the Department of Homeland Security (DHS). The role involves analyzing and documenting complex business and technical requirements, serving as the primary point of contact between end users, federal stakeholders, and the development team, and facilitating requirements gathering workshops and stakeholder interviews. The ideal candidate excels at translating complex business needs into actionable technical requirements while ensuring stakeholder priorities, feedback, and expectations are clearly understood and addressed throughout the development lifecycle.
Requirements
- Analyze and document complex business and technical requirements for system enhancements
- Serve as the primary point of contact between end users, federal stakeholders, and the development team
- Facilitate requirements gathering workshops, stakeholder interviews, and user feedback sessions
- Translate business needs into detailed functional and non-functional requirements
- Develop user stories, acceptance criteria, process flows, and workflow documentation
- Gather, synthesize, and prioritize customer feedback from multiple sources and stakeholder groups
- Conduct gap analysis between current system capabilities and future state requirements
- Trace requirements through design, development, testing, and deployment phases
- Document customer needs, issues, and enhancement requests in actionable formats
- Collaborate with technical architects and developers to ensure feasibility of proposed solutions
- Support backlog refinement and provide ongoing clarification on requirements
- Coordinate and support user acceptance testing and stakeholder validation activities
- Track and communicate the status of customer requests, enhancements, and development initiatives
- Identify trends and patterns in user feedback to inform roadmap and prioritization decisions
- Develop and maintain customer-facing documentation, FAQs, and knowledge base materials
- Support change management initiatives and adoption activities
- Ensure requirements and customer needs align with federal compliance, security, and accessibility standards
- Interface regularly with federal stakeholders to communicate progress, risks, and outcomes
Benefits
- Competitive compensation that reflects your skills and impact
- Multiple bonus programs rewarding performance, company growth, and employee referrals
- Flexible PTO with 20 days to use when you need them
- All federal holidays paid to help you truly recharge
- Paid sick leave because health always comes first
- 100% paid parental leave
- 401(k) with 6% match and no vesting period
- Top-tier medical, dental, and vision plans with low out-of-pocket costs
- Short- and long-term disability and life insurance included
- Pet insurance to support your four-legged family
- Annual professional development budget for training, certifications, and conferences
- Two paid community service days for causes that matter to you
- Social pod budget to connect with teammates wherever you live
