We are seeking a highly motivated, responsible, and experienced Technology Training Specialist to join our organization. The Technology Training Specialist will develop, implement and oversee the Data and Technology Department’s training program for Brilliant Corners technology platforms. They will develop an internal training program and deploy web-based and in-person trainings across the organization and to external partners in coordination with the Data and Technology Department and program staff.
Requirements
- Minimum of one year experience in a training or education role, preferably in the non-profit or social services sector.
- Excellent people skills, specifically a capacity for collaboration and interpersonal relationships—unflappably patient
- Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences
- Superior ability to improvise and find solutions on the spot without losing your cool
- Strong project management, critical thinking, decision-making, problem-solving and record-keeping skills a must.
- An ability to multitask, organize and prioritize to work effectively with minimal supervision in a fast-paced environment.
- Excellent public speaking and comfort presenting in various settings (e.g., virtual, town hall, training, etc.) to a wide variety of stakeholders.
- Excellence in developing relationships and strong conflict resolution skills, including the ability to negotiate and influence others.
- Comfort with graphic design for the purpose of making information attractive to different audiences; experience with Microsoft Office, Power Point or other presentation software.
- Experience using e-learning software, such as Articulate 360.
- Swiss army knife of software—pick up new technology with ease
- Knowledge of CRM, CMS, HRIS and ERP platforms and how they are used across a complex organization
- Salesforce experience
- Direct experience with homeless service providers and/or supportive housing providers
Benefits
- Health Care Plan (Medical, Dental, & Vision)
- Retirement Plan (With 5% Match)
- Life Insurance (Basic, Voluntary and AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development
- Wellness Resources
