Jewelry Consultant

Jewelry Consultant at Brilliant Earth. The role involves providing exceptional customer experiences, meeting sales targets, and creating personalized experiences for customers. Ideal candidate will have a passion for customers, drive to exceed goals, and attention to detail.

Requirements

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions
• Manage a high volume of incoming sales leads via email, live chat, and phones
• Proactively greet, check-in, and assist customers in the purchasing process
• Conduct post-sale appointments to assist and educate customers
• Review customer feedback surveys and online reviews
• Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests
• Use our ERP system to manage tasks and communicate cross-functionally
• Act as a brand advocate and share our mission

Benefits

• Career Growth
• Set Schedule
• Diverse, mission-minded team
• Lifestyle Spending Account
• Continued Education
• Employee Discounts
• Sales Incentive Programs
• Mental Wellness Perks
• Giving Back and Volunteer Opportunities
• Medical, Dental, and Vision
• 401k match
• Paid Time Off
• Parental Leave
• Disability and Life insurance
• Pre-Tax Commuter Benefits