The Associate Director, Customer Insights supports the development and leads the execution of market research, advanced analytics and insight-generation activities that inform strategic and tactical decision-making for the Neuroscience business. This role contributes to the design of research initiatives, synthesizes data across sources, and communicates clear, objective insights that guide brand strategies, execution and customer engagement.
Requirements
- Market research & analytics leadership
- Synthesizing data from multiple sources to extract meaningful business insights
- Delivering clear, concise presentations that synthesize disparate data and demonstrate a deep understanding of market dynamics, competition, and brand performance
- Cross-functional partnership with Centers of Excellence and Brand team members
- Innovation & advanced analytics, including AI, machine learning, and other innovative methodologies
- Strategic leadership, adopting a continuous improvement mindset and supporting the identification of emerging trends and innovative methodologies
Benefits
- Health Coverage: Medical, pharmacy, dental, and vision care
- Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP)
- Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support
- Paid Time Off
- US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
- Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
- Summer hours flexibility
- Leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs
- Annual Global Shutdown between Christmas and New Years Day
