Software Support Specialist
BriteUnited States
Posted March 17, 2026
Full Time
About the Company
Brite Systems accelerates mission‑critical software deployments for state governments, federal agencies, nonprofits, and commercial clients, specializing in Salesforce implementations and AI‑driven solutions. Their Enlite AI accelerator transforms Health & Human Services programs—child welfare, Medicaid, behavioral health, aging services, and more—by delivering rapid, cloud‑native integrations on AWS and other modern platforms. Brite’s proven track record, reflected in a 4.9‑star AppExchange rating and high employee retention, ensures speed, innovation, and compliance‑driven quality across dozens of U.S. states. With deep public‑sector expertise and an expanding commercial footprint, Brite stands out as one of the fastest‑growing cloud and AI solution providers in the U.S.
Job Description
We are hiring a Software Support Specialist who enjoys solving problems, helping customers succeed, and working closely with a team that cares deeply about the product and the people who use it.
Requirements
- 2+ years of experience supporting web-based applications or SaaS platforms
- Strong troubleshooting skills and the ability to diagnose technical issues clearly and efficiently
- Comfort working directly with customers and explaining technical concepts in a clear, approachable way
- Curiosity and a growth mindset, with the ability to quickly learn new technologies and systems
- Self-motivation and ownership in identifying problems and improving processes
- Strong collaboration skills and the ability to work across teams to find solutions
- Sound judgment and attention to detail
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
