Software Support Specialist

Software Support Specialist role in remote work setting with a global company with 48,000 diverse professionals. The job involves answering inbound calls, troubleshooting software issues, and providing excellent customer service.

Requirements

• Advanced experience working with Windows operating systems (Windows 10/11) and PC hardware
• Experience with proprietary software or demonstrated ability to learn software applications quickly
• Experience using SQL tools/environments (ex: SQL Management Studio) and comfort working around databases
• Strong customer service skills (phone and written) and superior follow-up habits
• Excellent communication skills, including the ability to explain technical steps clearly and succinctly to non-technical users

Benefits

• Medical
• Dental
• Life
• Vision
• Disability
• 401(k)
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement