Customer Service Assistant Team Leader

Role Overview

Join the Customer Services team at St Vincent's Private Hospital Melbourne as a Customer Services Assistant Team Leader. This is a permanent full-time position (38 hours per week) supporting the day-to-day operations of the department and ensuring a high standard of service delivery across the hospital.

What You Will Do

Perform Customer Service Officer duties, including admissions processes and responding to enquiries, and coordinate workflow, assist with staff rostering, and provide leadership and guidance to Customer Service Officers.

Why It Might Be a Fit

You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional development in a respectful, collaborative and learning environment.

Requirements

• Previous hospital clerical or healthcare administration experience
• Demonstrated customer service experience in a fast-paced environment
• Team leadership or supervisory experience
• Experience with staff rostering and workflow coordination
• Understanding of health fund processes and billing enquiries
• Knowledge of medical terminology (or relevant certification)
• Strong verbal, written and interpersonal communication skills
• Excellent time management and organisational skills
• Ability to work collaboratively within a multidisciplinary team
• Proficiency in Microsoft Office applications
• Experience with patient management systems (IBA experience desirable)
• Commitment to confidentiality, quality and patient-centred care

Benefits

• Salary packaging available (increase your take-home pay)
• Access to discounted gym membership through Fitness Passport
• Option to join our Give4Good workplace giving program
• Work-life balance, including the option to purchase additional leave
• Staff discounts on hospital admissions to any SVHA Private Hospital