SWIFT Client Services Lead
BroadridgeFrankfurt, Hesse, Germany
Posted December 1, 2025
Full Time
About the Company
Broadridge is a company that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyâand ultimately a communityâthat recognizes and celebrates everyoneâs unique perspective.
Job Description
We are seeking a Swift Client Services Lead to oversee the smooth and secure operation of Broadridgeâs global SWIFT Service Bureau while leading a highâperforming client services and technical support team. This role combines leadership, client engagement, and deep technical knowledge to ensure operational excellence and drive the strategic evolution of our SWIFT services.
Requirements
- Lead, coach, and develop the Swift Client Services team, fostering accountability, collaboration, and continuous improvement.
- Oversee dayâtoâday operations of SWIFT interfaces (Alliance Access, Alliance Gateway, SWIFT Web Platform) to ensure global stability and SLA compliance.
- Manage client support operations, including 2ndâlevel support, incident resolution, and clear communication with global financial institutions.
- Drive and coordinate technical migrations, platform enhancements, process optimizations, and other global initiatives.
- Lead complex incident and problem management activities, including root cause analysis and implementation of preventive measures.
- Collaborate with internal teams, clients, vendors, and partners throughout the entire incident and service lifecycle.
- Represent the SWIFT Service Bureau in broader modernization and strategic planning initiatives; contribute to automation and process improvement.
- Participate in an onâcall rotation to maintain service continuity for missionâcritical operations.
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and development
