Member Advocate - Member Service Center (Call Center)
Broadview Federal Credit UnionCity of Albany, New York, United States
Posted February 20, 2026
60000 - 60000 USD
Full Time
About the Company
Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs.
Job Description
The Member Advocate serves as a trusted advisor, empathetic listener, and service professional, delivering world-class support with a hospitality-driven approach.
Requirements
- Associate’s degree or equivalent experience (a combination of education and relevant work experience will be considered).
- Minimum of two (2) years of contact center experience, preferably in a financial institution or credit union environment.
- Strong proficiency in navigating banking technologies and digital platforms.
- Ability to work a structured schedule that includes evenings and weekends.
Benefits
- Competitive benefits package
- Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.