Associate Director/Director of User Operations
BTSETaipei, Taiwan
Posted June 27, 2025
Full Time
About the Company
BTSE Group is a global blockchain technology company specializing in exchange, payments, and infrastructure development. The BTSE exchange offers extensive cryptocurrency trading with over USD $30B in monthly volume, while its payments platform supports fiat and crypto transactions for 50+ major currencies. Additionally, BTSE provides enterprise solutions that allow businesses to integrate its exchange infrastructure and services, offering a distinctive suite of tools for blockchain-based financial operations.
Job Description
彼特思方舟, engaged by BTSE Group, is seeking a Director of User Operations to lead user-centric operations for their global digital asset platform. This role involves delivering exceptional user experiences by spearheading user operations, driving data-informed engagement strategies, and fostering seamless collaboration with Marketing, Data, Engineering, and Product Management teams. The ideal candidate will champion initiatives such as optimizing user on-boarding, supporting targeted marketing campaigns, and resolving user incidents swiftly.
Requirements
- 8+ years of experience in digital assets, fintech, or trading platform operations with a strong user-facing component
- Demonstrated success leading cross-functional teams or programs
- Strong problem-solving and communication skills — especially under pressure
- Business-minded and execution-focused — comfortable balancing user experience with operational needs
- Experience handling escalations, working with data, and streamlining user flows
Benefits
- Competitive total compensation package
- Various team building programs and company events