Associate Director/Director of User Operations
BTSEHong Kong, China
Posted October 6, 2025
Full Time
About the Company
BTSE Group is a global blockchain technology company specializing in exchange, payments, and infrastructure development. The BTSE exchange offers extensive cryptocurrency trading with over USD $30B in monthly volume, while its payments platform supports fiat and crypto transactions for 50+ major currencies. Additionally, BTSE provides enterprise solutions that allow businesses to integrate its exchange infrastructure and services, offering a distinctive suite of tools for blockchain-based financial operations.
Job Description
BTSE Group is seeking a dynamic Director of User Operations to lead user-centric operations for their global digital asset platform. This role focuses on delivering exceptional user experiences, driving data-informed engagement, and fostering seamless collaboration with various teams. The Director will champion initiatives like user onboarding, marketing campaign support, and incident resolution, leveraging data insights to boost engagement and retention.
Requirements
- 8+ years of experience in digital assets, fintech, or trading platform operations
- Demonstrated success leading cross-functional teams or programs
- Strong problem-solving and communication skills
- Business-minded and execution-focused
- Experience handling escalations, working with data, and streamlining user flows
- Fluent in multiple languages
Benefits
- Competitive total compensation package
- Team building programs and company events
- Various team building programs and company events