Customer Success Team Lead

Build and lead Buildern’s Customer Success function, define strategy, processes, and best practices, design customer journey, develop onboarding and success playbooks, and hire, mentor, and guide Customer Success specialists.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS
• Experience building or scaling Customer Success teams, processes, or customer programs
• Strong experience working directly with customers throughout the onboarding, adoption, and retention stages
• Proven leadership ability with experience mentoring or managing customer-facing teams
• Strong understanding of customer lifecycle management and customer success best practices
• Excellent written and spoken English with strong communication and relationship-building skills
• Ability to work morning hours to support global customer coverage and team operations
• Highly organized and proactive, with the ability to balance leadership responsibilities and hands-on customer work
• Experience collaborating cross-functionally with Sales, Product, and Support teams