Senior Manager, Customer Support

Built is hiring a Senior Manager, Customer Support to lead a team building AI-powered support from the ground up. The role involves owning team performance, developing people, and owning cross-functional relationships.

Requirements

• Proven experience managing a customer support or customer-facing operations team
• Track record of accountability: managing to metrics, diagnosing problems, and driving improvement
• Experience leading through change, strong cross-functional instincts, and direct, clear communication

Benefits

• Competitive benefits including uncapped vacation, health, dental & vision insurance
• 401k with match and expedited vesting
• Robust compensation package, including equity in the form of stock options
• Learning Grant program to support ongoing professional development