Senior Manager, Customer Support

We are a startup with big ambitions: to make estate planning modern, visual, and intelligent. We're hiring a Senior Manager of Customer Support to architect the structural foundation for long-term scale.

Requirements

• 6+ years of SaaS Support or Customer Operations leadership experience
• Proven experience building and scaling support functions in high-growth environments
• Strong people leadership skills, with a track record of coaching, developing, and holding high-performing teams to clear standards
• Deep expertise in knowledge management systems and scalable self-service strategy
• Strong cross-functional partnership experience with Product and Engineering

Benefits

• Flexible paid time off policy and 10 company-wide paid holidays
• Parental leave, 4 weeks for all full-time employees and up to 12 weeks for birthing parents
• Medical, dental, and vision benefits coverage for employees and their families
• 401K eligibility after one month of employment
• Free estate planning documents
• Budget for learning & development and home office setup
• Paid parking or transit for hybrid and in office employees