Senior Customer Solutions Manager
EsperAustin, Texas, United States
Posted March 18, 2026
Full Time
About the Company
Esper was founded in 2018 with a mission to empower dynamic and responsive policymaking in government. We align existing data, stakeholders, and public policy goals to streamline the policymaking process at all levels of government.
Job Description
Senior Customer Solutions Manager will drive value for Esper’s customers by leading complex, high-impact implementations and managing a portfolio of 8-12 current customers through launch, adoption, and ongoing optimization.
Requirements
- 7+ years of experience in SaaS/Software Implementation, Professional Services, Solutions Consulting, Technical Account Management, or Customer Success
- 5+ years leading customer-facing software implementations and/or managing strategic customer relationships through onboarding, adoption, and growth
- Strong consultative skills with the ability to map customer processes, challenge assumptions when needed, and recommend scalable solutions that drive adoption
Benefits
- Paid holidays
- unlimited PTO
- Medical, dental, and vision insurance
- Generous parental & sick leave
- 401(k) retirement plan with employer match
- Short/Long term disability & life insurance
- Flexible spending account (FSA)
- Work anniversary equity grants
- Quarterly bonuses
- Monthly stipend to offset remote work expenses
- Office equipment allowance
- Paid Time Off to participate in volunteer/community events
