Customer Success Manager
EsperAustin, Texas, United States
Posted March 31, 2026
80000 - 120000 USD
Full Time
About the Company
Esper is a fast-growing GovTech company that empowers dynamic and responsive policymaking in government by aligning existing data, stakeholders, and public policy goals to streamline the policymaking process at all levels of government.
Job Description
Customer Success Manager will drive value to Esper’s customers by serving as a strategic partner throughout the post-sale lifecycle, supporting customers as they adopt, expand, and realize ongoing value from the platform.
Requirements
- 3-7 years of experience in SaaS/Software Customer Success or Account Management role
- 2-4 years proven track record of managing long-term customer relationships
- Strong consultative skills with the ability to understand customer processes
- Experience using customer health scoring to proactively identify churn risks and execute mitigation plans
Benefits
- Paid holidays & unlimited PTO
- Medical, dental, and vision insurance
- Generous parental & sick leave
- 401(k) retirement plan with employer match
- Short/Long term disability & life insurance
- Flexible spending account (FSA)
- Work anniversary equity grants
- Quarterly bonuses
- Monthly stipend to offset remote work expenses
- Office equipment allowance
- Paid Time Off to participate in volunteer/community events
