IT Service Desk Technician

BulkTM is hiring an IT Service Desk Technician to join its IT team. The role involves providing technical support to end-users, ensuring the smooth operation of IT systems, applications, and devices.

Requirements

• Proven experience in a Service Desk or IT Support role
• Strong knowledge of Microsoft 365 administration and support
• Experience supporting both Windows and macOS operating environments
• Familiarity with ITSM ticketing tools
• Experience with device and endpoint management using Microsoft Intune
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Knowledge of ITIL principles and standard service management processes
• Strong troubleshooting skills across hardware, software, and network issues
• Excellent written and verbal communication, alongside strong customer service skills
• Ability to manage multiple priorities effectively in a fast-paced environment
• Strong organizational skills and meticulous attention to detail
• Analytical mindset with strong problem-solving abilities
• Ability to work under pressure, keep calm, and adapt to changing priorities
• Proactive, self-starting attitude with a strong customer-first approach

Benefits

• Monthly Bulk Bank Benefits Allowance
• PerkBox Subscription
• 60% discount on all BulkTM products
• Flexi Start
• Additional Annual Leave (optional)
• Teammate Pension Scheme
• Life Assurance
• Medicash
• Cycle to Work Scheme
• Enhanced Maternity & Paternity leave and workplace nursery scheme
• BulkTM Pantry
• Happy Hour Drinks Fridge (Thursdays & Fridays)
• Summer Working Hours