Lead Service Designer

The Lead Service Designer will sit alongside a multi-disciplinary design team to create digital experiences for Bupa's customers in the UK. They will lead projects, establish service design, and mentor team members.

Requirements

• Service design mindset
• Experience creating customer journey maps, service blueprints, and flows
• Comfortable working with researchers and analysing research work
• Adept at facilitating cross-discipline workshops and communicating with stakeholders
• Knowledge of design thinking, product design, and accessibility

Benefits

• 25 days holiday, increasing through length of service
• Bupa health insurance
• Enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts