Service Design Lead
Skipton Building SocietySkipton, England
Posted April 1, 2026
Full Time
About the Company
Founded on Fairness. Fairness in what we provide to members, fairness in what we stand for in Society and fairness is what we deliver to our colleagues. We started 172 years ago with a clear purpose, to build a better society. And thatâs what our colleagues work to do every day. We help more people have a home, save for life ahead and support long-term financial wellbeing, whether thatâs from our head office at The Bailey in Skipton or our branch network across the country. And weâre more than just a building society. We head up Skipton Group, a collection of companies stretching from Aberdeen, UK to Auckland, NZ. Together weâre 90 brands. 18,000 people. 1,300 branches. 1.2million building society members. ÂŁ37bn total assets. All pushing together to help policymakers make better decisions, and help society address the needs of the hardest hit. So, if you want to become a member of somewhere thatâs driving change all while keeping community at its core and fairness in its foundation, get in touch.
Job Description
We are recruiting for a Service Design Lead to join our Journey Experience Team. The role involves leading a multidisciplinary team, shaping and driving exceptional member experiences, and designing simple, seamless journeys.
Requirements
- Proven leadership experience within service design or a closely related discipline
- Deep understanding of service design methods, including blueprinting, journey mapping, systems mapping and service concept development
- Strong working knowledge of UX design, user research and how these disciplines integrate to support outcome-focused product teams
Benefits
- Annual discretionary bonus scheme
- 25 days' standard annual leave + bank holidays, rising by 1 day per year of service to a maximum of 30
- Holiday trading scheme, allowing you to buy or sell additional annual leave
- Matching employer pension contribution (up to 10% per annum)
- Colleague mortgage (conditions apply)
- Salary-sacrifice scheme for hybrid and electric cars
- A commitment to training and development
- Private medical insurance for all colleagues
- 3 paid volunteering days per year
- Diverse and inclusive colleague networks
- A range of wellbeing benefits
