Service Advisor

This Service Advisor / Service Writer position at Butler Automotive Group involves selling and scheduling service work for vehicle repairs. The role requires appointments, customer service, data entry, and advising customers on vehicle maintenance and cost. A focus on customer satisfaction and implementing a service marketing program are also key responsibilities.

Requirements

• Schedules service appointments.
• Obtains customer and vehicle data.
• Writes up customer's vehicle problems accurately.
• Tests vehicles and recommends additional services.
• Maintains a service marketing program.
• Communicates with dispatchers regarding incoming work.
• Checks on progress of repair and updates customers.
• Keeps service department forms and pricing guides up to date.
• Handles telephone inquiries regarding appointments and work in process.