Tax Specialist

The Tax Specialist is responsible for the timely and accurate preparation, filing, and payment of payroll and sales-related taxes across multiple jurisdictions on behalf of customers.

Requirements

• Prepare and file payroll and sales tax returns in compliance with local, state, and federal regulations
• Accurately remit tax payments on behalf of customers within filing deadlines
• Respond to customer inquiries via the ticketing system, email, or phone with professionalism and clarity
• Communicate with tax authorities to resolve account issues, pursue penalty abatements, and clarity discrepancies in filings or payments
• Amend previously filed returns as needed, ensuring appropriate documentation and compliance
• Maintain thorough and up-to-date documentation of all filings, communications, decisions, and resolution steps to ensure transparency and continuity across internal teams
• Collaborate cross-functionally with Customer Success, Account Management, Technical Support, and Onboarding teams to deliver aligned customer communication and resolution
• Monitor assigned accounts to proactively identify and escalate potential tax compliance risks or filing delays
• Support process improvement by contributing feedback on reoccurring issues, inefficiencies, or customer education gaps

Benefits

• Competitive salary and benefits package
• Opportunity to work with a diverse team and contribute to a growing company
• Professional development and growth opportunities