Customer Success Manager
Bytes Software ServicesUnited Kingdom
Posted April 28, 2026
Full Time
About the Company
Bytes Software Services is a UK-based IT solutions provider founded in 1982, offering a comprehensive portfolio that spans cloud, security, AI, data management, virtualization, and end-user computing. The company partners with SMEs, corporates and public-sector organisations to modernise and digitally transform their IT infrastructures, leveraging its status as Microsoft’s No.1 UK partner and a top NHS supplier. With over 750 employees across six locations, Bytes delivers managed services, licensing, asset management and training, supported by 100+ technology partners and a strong focus on security-first cloud solutions. Its high customer satisfaction and Great Place to Work certification underscore a culture of innovation and employee empowerment.
Job Description
The Customer Success Manager is responsible for ensuring consistent, high-quality technical support for clients, managing escalations, and driving continuous improvement. This role acts as the operational owner of the client support journey, ensuring clarity, consistency, and excellence in service delivery.
Requirements
- Serve as the operational point of contact for clients for all support-related matters.
- Manage and resolve support service escalations in a timely and structured manner.
- Lead monthly service reviews and contribute to quarterly business reviews (QBRs).
- Prepare and deliver monthly service performance reports to stakeholders.
- Monitor client satisfaction (CSAT) scores and recommend improvement actions based on feedback.
Benefits
- Pension Scheme
- Flexible Working Hours
- Employee Discount Scheme
- Life Assurance
