Sr Transportation Manager

The Senior Manager of Customer Operations will lead a team of associates in planning and execution of customer delivery schedule creation, maintenance, and quality control activities to support steady state, holiday, start-up, acquisition, and BCP. This role will be accountable for provoking and driving efficiency gains in operations through scheduling and configuration optimization and successful completion of integrating new business into the overall network.

Requirements

• Manage customer delivery schedule adjustments and holiday planning and BCP
• Lead quality control and process improvement efforts to optimize team workflows
• Lead efforts to evaluate billing schedules and delivery windows to generate cost savings while meeting customer expectations
• Represent the department as a subject matter expert in meetings and projects
• Research and provide routing solutions for mergers, acquisitions, startups, and new customer onboarding
• Execute special projects as needed
• Build and enhance relationships with internal and external stakeholders