Customer Care and Sales Advisor - I

As a Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers, building trust by listening empathetically and responding clearly, and handling complex situations to resolve issues and retain customers.

Requirements

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Use effective telephone-based selling skills to build rapport and identify customer issues, offer creative solutions, and negotiate household spend and upsell additional services.

Benefits

• Health from Day One: Medical, dental, and vision plans start immediately
• Protect What Matters: Life insurance for you and your loved ones
• Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
• Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
• Extra Peace of Mind: Group legal plan and identity theft protection