Technical Support

Role Overview

Serve as a frontline technical expert supporting Counter-UAS customers in high-consequence environments, providing rapid, mission-critical troubleshooting over the phone and guiding users through complex issues without visual aids.

What You Will Do

Support customers over the phone to diagnose and resolve hardware, software, and network issues in a timely manner, manage the full lifecycle of support tickets in Jira Service Management, and contribute to high-quality documentation and knowledge-sharing across the program.

Why It Might Be a Fit

Ability to work autonomously and effectively in a fast-paced team environment, strong problem-solving, analytical and critical thinking skills, and excellent professional communication and interpersonal skills.

Requirements

• Ability to obtain an Active Secret clearance
• Minimum of two years of experience in a Help Desk or similar Customer Service role
• Experience with Microsoft Office Suite, RHEL 7/8 Linux, and common troubleshooting tools
• Strong knowledge of hardware, software, and networking fundamentals
• Excellent professional communication and interpersonal skills
• Strong problem-solving, analytical and critical thinking skills
• Ability to work autonomously and effectively in a fast-paced team environment
• Possess strong customer service skills with a focus on customer satisfaction
• Excellent documentation skills
• Flexibility and the desire to work as a team to meet common goals

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits