Customer Success Specialist

At Cala, we’re working to free people from the burden of chronic disease. We began by creating the first non-invasive prescription therapy for hand tremor. After years of careful fine-tuning and improvements, we released Cala kIQ — our most sophisticated therapy yet. Our products have empowered thousands of people to get back to their lives with confidence and ease.

Requirements

• Act as a professional representative of our organization to users of Cala Health products and services
• Work closely with customers to understand their needs, provide training and support for our patients, and ensure maximum value for our products
• Maintain superior relationships with patients
• Develop and maintain superior knowledge of company products and their use
• Provide product support to any customer of Cala products: patients, study participants, clinicians and staff
• Act as a subject matter expert and training resource for internal customers and the Customer Care team
• Support new and emerging business models
• Work closely with marketing, product development and sales to develop and refine messaging
• Support Territory Managers as needed

Benefits

• Robust benefits package
• Market driven compensation range with a salary of $68,000 - $93,000