Associate Customer Success Manager

We're looking for an Associate Customer Success Manager to join our team at Verint. As a customer and company advocate, you'll be responsible for delivering value to customers by understanding their outcomes, business challenges, and key KPIs. You'll also learn and become a subject matter expert on assigned Verint Product Solutions.

Requirements

• Bachelor's degree or equivalent experience
• Minimum of 0-3 years of experience in a customer-facing role focused on Customer Success
• Proficiency in quickly learning and understanding software
• A 'do what it takes' mentality
• Strong sense of urgency to perform actions quickly
• Detail-oriented
• Strong team player but a self-starter that can operate independently
• Proficiency in multitasking
• Ability to effectively and successfully handle customer service issues and conflict situations

Benefits

• 401(k) with company matching
• Medical, dental, and vision insurance
• Disability and life insurance
• Flexible PTO
• Paid holidays and parental leave
• Tuition reimbursement