Customer Success Associate

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. As a Customer Success Associate, you will work closely with Customer Success Managers to ensure timely and accurate completion of tasks that directly impact customer experience and product adoption.

Requirements

• Create and configure hotel accounts in backend systems, ensuring accuracy and proper branding
• Resolve Customer Operations tickets, including updates to registration cards, authorization forms, and messaging configurations
• Coordinate and schedule onboarding and training sessions with customers
• Support high-volume rollout initiatives (e.g., scheduling waves, configuration projects)
• Participate in special projects, including customer outreach, reporting, and operational support
• Provide timely updates to CSMs and stakeholders on task progress and completion
• Maintain clear and professional communication with customers across all interactions
• Identify process improvement opportunities and contribute to enhancing team efficiency
• Maintain clear, professional, and customer-friendly communication across all customer interactions
• Support real-time operational workflows, including guest-facing interactions such as assisting with remote check-in experiences when required
• Provide high-quality customer service while troubleshooting operational or guest-related issues in real time

Benefits

• Canary Days
• Self Improvement Club
• Professional Development Chats
• Travel Reimbursement
• Personal Travel Reimbursement